Return

RIGHT TO WITHDRAW

PARAMETER OF DRAWBACK AND REFUN

The selling trough internet of our products are identified as distance contracts, therefore disciplines under the D.Lgs. n. 206/05 (art. from 50 to 68).

That regulate the substance of the distance contracts, effectuated outside the commercial premises.

If the client is a consumer (that is a physical person who buy the items to purposes non related to his/her professional activity, he/she does not make the purchase indicating in the order form a reference of VAT registration has the right to withdraw from the purchase contract for any reason without  necessity to explain and without penalty.

To exercise that right, the client has to send a written communication and within 14 working day from the date of the receipt of the item provide also to the shipping of the above mentioned purchased items in Cellerini Florence srls headquarters in via del Sole 9 – 50123 Firenze.

The communication of the withdrawal has to be send via registered letter with notice of receipt, addressed to Cellerini Florence srls, via del Sole 9 – 50123 Firenze, or through e-mail to the address: cellerini@cellerini.it always in the same terms. Once you have sent the communication of the drawal, the client has to return the items at the latest of 14 days from the date of the postmark on the registered letter or from the date of dispatch of the withdrawal e-mail.

The client has to take care to get back the item indicating on the package your data as: name, surname, address, telephone number and the order number.

The right is applied to the purchased  product in its entirety. It is not possible to exercise withdrawal only on a part of the purchased products, for example accessories, etc.

The bought good has to be intact and return in the original packaging, complete in all his parts.

The shipping costs are borne to the client.

The shipping, until the certificate of receipt in our warehouse is under the complete responsibility of the client.

If the good gets damaged during the transport Cellerini Florence srls will communicate to the client what happened (within the working day after the receipt of the good in our warehouse), to allow it to file promptly a complain against the courier chosen by him/her and obtain the reimbursement of the good/s value (if assured). In this eventuality the product will be returned, with shipping cost borne to the client, simultaneously canceling the request of withdrawal.

Cellerini Florence does not answer in any way for damage or theft/loss of the returned goods with not insured shipment.

When it arrives in the warehouse, the product will be examined in the order to assess any damage or tampering not arising from the transport.

The right to withdraw totally degenerate, in lack of the essential integrity condition of the good (packaging and/or what’s contained), in the cases where Cellerini Florence ascertains.

The damage of the product for different causes of its transport or for the time exceedances planned from the law for causes not arising from Cellerini Florence.

In case of the revocation of the right to withdraw, Cellerini Florence will provide to return to the sender the purchased good, charging to itself the shipping cost.